TradeAfrika Shipping Policy

1. Overview

TradeAfrika operates as a multi-vendor marketplace.
Each vendor is independently responsible for shipping their products to customers.

TradeAfrika does not handle or manage physical delivery. However, we enforce strict standards to ensure reliability, transparency, and customer trust across the platform.

 

---

 

2. Approved Shipping Providers

To maintain quality and reliability, vendors must use recognized and trackable shipping providers, including:

• • DHL

• • Hermes

• • DPD

• • GLS

• • UPS

Other providers may be used only if they offer full shipment tracking and reliable delivery services.

 

---

 

3. Vendor Responsibilities

All vendors on TradeAfrika are required to:

 

a. Shipping Setup

1. Clearly define shipping regions (Germany, EU, International).
2. Provide accurate shipping costs for each region.
3. Specify delivery methods (Standard, Express if applicable).

 

b. Processing & Delivery Times

Clearly state processing time (e.g., 1–3 business days).

Provide realistic delivery time estimates (e.g., 2–5 business days within Germany).

 

c. Order Fulfillment

1. Process and ship orders within the stated timeframe.
2. Ensure proper packaging to prevent damage.

 

---

 

4. Tracking Requirements (Mandatory)

All shipments must include a valid tracking number.

Vendors must:

 

1. Upload tracking information promptly after dispatch.
2. Select the correct shipping carrier.
3. Ensure tracking is active and accessible to customers.

Orders without tracking may result in penalties or account restrictions.

 

---

 

5. Pricing Transparency

Vendors must maintain full transparency in shipping costs:

 

1. Shipping fees must be clearly displayed before checkout.
2. No hidden charges after purchase.
3. Any additional costs (e.g., customs, international duties) must be clearly stated.

Misleading pricing practices are strictly prohibited.

 

---

 

6. What Vendors Must NOT Do

Vendors are strictly prohibited from:

 

1. Using untracked or unreliable shipping methods.
2. Providing false or inactive tracking numbers.
3. Delaying shipment without notifying the customer.
4. Charging hidden or inflated shipping fees.
5. Marking items as shipped before actual dispatch.

 

---

 

7. Delivery Issues & Responsibility

Vendors are fully responsible for:

1. Delivery delays.
2. Lost or damaged items.
3. Incorrect shipping details

Vendors must:

1. Respond promptly to customer inquiries.
2. Work with shipping providers to resolve issues.
3. Offer appropriate solutions (replacement, refund where applicable).

 

---

 

8. Returns & Failed Deliveries

 

1. Vendors must clearly state their return and refund policies.
2. In case of failed delivery due to incorrect customer address, vendors should communicate next steps clearly.
3. Any return shipping costs must be transparently communicated.

 

---

 

9. Compliance & Enforcement

TradeAfrika monitors vendor shipping performance.

Failure to comply with this policy may result in:

 

1. Product listing restrictions.
2. Temporary suspension.
3. Permanent removal from the platform.

 

---

 

10. TradeAfrika Commitment

TradeAfrika is committed to:

 

1. Ensuring a transparent and reliable marketplace.
2. Supporting vendors with clear operational standards
3. Providing customers with a trusted buying experience.