1. Overview

TradeAfrika is a multi-vendor marketplace. All products listed on TradeAfrika.net are sold by independent vendors.

TradeAfrika is not the seller and does not handle returns or refunds directly.

Vendor Responsibility

All returns and refunds are managed by the individual vendor from whom the product was purchased.

Vendors are responsible for:

Defining their return and refund policies
Processing return requests
Issuing refunds where applicable

Customers must review the vendor’s return policy before making a purchase.

EU Consumer Rights

Where applicable, customers within the European Union may have a 14-day right of withdrawal under EU consumer protection law.

This right applies to eligible products and must be handled directly with the vendor.

How to Request a Return or Refund

To request a return or refund:

Contact the vendor directly through your order or account
Follow the vendor’s return instructions
Provide required information (order number, reason for return, etc.)

Non-Returnable Items

Some products may not be eligible for return, including:

Perishable goods
Customized or personalized items
Sealed goods opened after delivery (where applicable)

These conditions are defined by the vendor and must comply with EU law.

TradeAfrika’s Role

TradeAfrika may assist in facilitating communication between customers and vendors in case of disputes.

However:

TradeAfrika does not guarantee refunds
TradeAfrika is not liable for vendor decisions.

Contact

For assistance, you may contact TradeAfrika support:

Website: www.tradeafrika.net

Email: advice@tradeafrika.net